What can be ethical issues of place/distribution?

What can be ethical issues of place/distribution?



1. Discriminatory distribution

2. Demanding unfair benefits/kickbacks/advances from retailers or suppliers

What can be ethical issues of promotion?

What can be ethical issues of promotion?



1. Claiming inaccurate product benefits through advertising

2. Not informing the customer fully through different communication

3. Using inappropriate language in advertising

4. Using discriminatory or degrading slogans

5. Advertising directed towards younger children

6. Paying illegal kickbacks to promote the product

What can be ethical issues of price?

What can be ethical issues of price?



1. Two or more competitors fix a price that is higher than competitive pricing

2. Charging discriminatory prices without any extra value provided

3. Transfer pricing; over/underpricing internal invoices for taxation purposes

4. Charging high monopolistic prices

5. Pay bribery/illegal payments or gifts to acquire sales

What can be ethical issues of product?

What can be ethical issues of product?



1. Product that can harm customers/users and/or cause health problems

2. Products that pose a safety risk for the users

3. When customers are not fully informed about product content

4. Use of environment-friendly packaging

What can be ethical issues of positioning?

What can be ethical issues of positioning?



1. Positioning a low-quality product as a high-quality product.

2. Product positioned to perform a function that is not true.

3. Blackmailing customers that failure to use the product will harm them in some way.

What can be used as guidelines for making ethical business decisions?

What can be used as guidelines for making ethical business decisions?



Transparency
Determine how you feel about others knowing what you have done

Effect
Determine who gets affected by your decision

Fairness
Consider if others would find your decision fair

Check
Consider if your decision affects the public/customer

What are the implications of ethics and social responsibility for the marketing mix of a company?

What are the implications of ethics and social responsibility for the marketing mix of a company?



Ethics and social responsibility become particularly important for marketers as they are the ones who have to convey this to the market. Moreover, it is quite often the marketing function that has to take the major responsibility, at least towards the customers, and to ensure the positive performance of the company.

Product safety, packaging and labeling have to be undertaken in a responsible way. The marketing message, such as advertising, has to be honest and clean, and not manipulative or deceptive. The same is true for pricing; customers should be able to compare prices with competing products. Finally, the company has to participate in the community's social programmed such as education and equality.

What are the three levels of social responsibility? How can society evaluate whether a company is behaving in a responsible manner or not?

What are the three levels of social responsibility? How can society evaluate whether a company is behaving in a responsible manner or not?



1. Absolute minimum responsibility
Perform efficiently economic functions such as products, job creation and growth.

2. Awareness
Be aware of changing social values and priorities with regard to the environment, safety of employees and customers, and relationships with employees.

3. Emerging priorities
Improving the life of local communities and helping them solve problems such as poverty reduction and injustice. Companies can make a considerable contribution in this respect.

What is meant by Green marketing? How is it enforced?

What is meant by Green marketing? How is it enforced?



The twenty-first century has been dubbed "the century of environmental awareness". Consumers, business people and public administrators must now demonstrate a sense of "Green" responsibility by integrating environmental habits into individual behavior, also known as green marketing. Several instruments are used to enforce green marketing, with some of them being through green movements; political/consumer movements favoring environmentalist friendly approaches. Eco-labels are another enforcement mechanism which is a label or logo placed on a product to show that a company is socially responsible.

Can a company behave legally and still be unethical?

Can a company behave legally and still be unethical?



Social responsibility refers to voluntary responsibilities that go beyond the purely economic and legal responsibilities of a firm. This means that the firm is willing to sacrifice part of its profit for the benefit of its stakeholders. In other words, yes a firm can behave according to law, but still act in an unethical manner.

What is comparative advertising?

What is comparative advertising?


Refers to the type of advertising where companies directly compare themselves with their competitors, in the actual ad itself.

This is not legal in all countries, and must therefore be considered when creating a standardized advertisement.

What is local responsiveness?

What is local responsiveness?



Refers to when a company adapts its product and strategies according to local needs and requirements.

What is the Pan-European advertising strategy?

What is the Pan-European advertising strategy?



Due to the broader media exposure, multiple advertising messages and brand names of the same product have developed.

In order to avoid confusion, standardisation across markets is being conducted (eg. Twix, formerly known as both Twix and 'Raider')

The Pan-European promotional strategy:
1. Identifying a market segment across all European countries

2. Designing a promotional concept appealing to market-segment similarities (i.e. like for a 'global strategy', but for Europe - while understanding that Europe is not a very homogenous market)

What are the steps of the communications process and how can cultural differences affect the final message received?

What are the steps of the communications process and how can cultural differences affect the final message received?



1. An information source
The marketer and its product ready for promotion.

2. Encoding
Messaged translated into appropriate meaning.

3. A message channel
Advertising media and/or personal sales force.

4. Decoding
Encoded message interpreted as meaning.

5. Receivers
Action by consumer responding to decoded message.

6. Feedback
Evaluation of communications process and measure of action by receiver.

7. Noise
Competitive activities, other sales people, confusion etc.

How can the communications process help an international marketer avoid problems in international advertising?

How can the communications process help an international marketer avoid problems in international advertising?



A major part of international marketing is to make sure that cultural diversity, media limitations, legal problems and such are under control, in order for a message to reach the market in a rightful manner. The communications process helps give an overlook on the things that could go wrong.

What is sales promotion and how is it used in international marketing?

What is sales promotion and how is it used in international marketing?



All marketing activities that stimulate consumer purchases and improve retailer or middlemen effectiveness and cooperation are sales promotions. They are short-term efforts directed at the consumer and/or retailer with several objectives. The success of promotion may depend on local adaptation. Effective sales promotions can enhance advertising and personal selling efforts and, in some instances, may be effective substitutes when environmental constraints prevent full utilisation of advertising.

Objectives:
- Consumer product trial and/or immediate purchase

- Consumer introduction to the store

- Gaining retail point-of-purchase displays

- Encouraging stores to stock the product

- Supporting and augmenting advertising and personal sales efforts

- Sales promotions activities to attract consumers and promote products

What are the reasons for pattern advertising?

What are the reasons for pattern advertising?



Pattern advertising refers to a global advertising strategy with a standardised basic message allowing some degree of modification to meet local situations. Customers normally all look for the same primary function in products, but any other benefits or added value will vary in terms of where customers come from.

Generally, global brands are the result of a company's decision to follow a global marketing strategy. However, many companies have over time discovered that the idea of a complete global standardisation is not likely to ever succeed, at least given what the world looks like today.

What special media problems confront the international advertiser?

What special media problems confront the international advertiser?



Media is basically the same in every country, but availability, cost and coverage varies a lot from country to country.

Availability
Some countries have too few advertising media and other have too many. Too few means parts of the market might not be reached, and too many means higher costs in order to reach full coverage.

Cost
Advertising is costly, depending on what type of media is used.

Coverage
Lack of information on coverage, and the difficulties of reaching certain sectors of a population causes problems on coverage.

Lack of market data
Accurate circulation and audience data cannot be assured in many countries.

How can advertisers overcome the problem of low literacy in their markets?

How can advertisers overcome the problem of low literacy in their markets?



By ensuring that messages can be understood through its visuality rather than text. Using signs, colors, music and such to produce a feeling or sensation that helps the customer to understand, despite its capability of reading.

Can advertising be standardized for all countries?

Can advertising be standardized for all countries?



Yes, the basic theme, objectives, and philosophy of international advertising can be standardized; but the vast mechanical problems most certainly cannot be solved through international standardization. The ad man can adapt his basic skills to all countries. If buying motives and company objectives are the same for various countries, then the advertising approach may be the same. If they vary, then customizing your approach to each country is a must.

What are some of the major challenges confronting an international advertiser?

What are some of the major challenges confronting an international advertiser?



1. Legal and tax considerations
Laws and taxes control the access to media (radio, tv, newspapers etc), which complicates things, and can become costly if not taken into consideration.

2. Language limitations
The problem involves different languages of different countries, different languages or dialects within one country, and the subtler problems of linguistic nuance and vernacular. Low literacy in many countries seriously impedes communications and calls for greater creativity and use of verbal media.

3. Cultural diversity
Communication is difficult because cultural factors largely determine the way various phenomena are perceived. If the perceptual framework is different, perception of the message itself differs. Colors, gestures, noises, music - all things must be considered.

4. Production and cost limitations
Budget constraints or production limitations call for creative measures
Hand-painted billboards can be used for low-cost reproduction.

Of all the elements of the marketing mix, decisions involving advertising are the ones most often affected by cultural differences among country markets. Consumers reflect their culture, its style, feelings, value systems, attitudes, beliefs, and perceptions. Since advertising's function is to "interpret or translate the need/want satisfying qualities of product and services in terms of consumer needs, wants, desires, and aspirations," the emotional appeals, symbols, persuasive approaches and other characteristics of an advertisement must coincide with cultural norms to be effective.


Reconciling international advertising and sales promotion effort with cultural uniqueness of markets is the challenge confronting the international or global marketer. The global advertiser is confronted with legal and tax considerations, language limitations, media limitation and production and cost limitations. These limitations must all be dealt if a company is to have an effective advertisement.

How can a company use a satellite TV and deal effectively with languages, different cultures and different legal systems?

How can a company use a satellite TV and deal effectively with languages, different cultures and different legal systems?



The satellite TV has raised question about locally produced advertisement versus standard advertisement. The ads should be produced according to culture where the segmentation has been done, it enhances acceptability of the product and the consumer can easily understand the message. On the other side producing standardized ads can create many problems in the targeted country or the region, one of the major disadvantages of producing standardized ads can be that it could violate the cultural norms and values. But producing ads differently for different counties can be too costly so produce standardized ads and dubbed these ads in to the local languages.

What is the difference between advertising strategy when a company follows a multi domestic strategy rather than a global market strategy?

What is the difference between advertising strategy when a company follows a multi domestic strategy rather than a global market strategy?



A global marketing strategy assumes all consumers in all countries or geographic regions are the same. This strategy is best suited for standardized products such as copy machines and Coca-Cola, where there is little to no need for product differentiation. Coca-Cola, for instance, can be found all over the world, and is easily identified as such. Global marketing has distinct advantages, allowing for centralized management and coordination of critical business functions, such as human resources, finance and product.

A multidomestic marketing strategy assumes consumers in different countries or geographic regions differ drastically from one another. Products are tailored for each market, based on consumer wants and needs. A multidomestic marketing strategy is ideal for highly differentiated products, such as laundry detergent and candy, or any other product dictated by local preferences. Decision-making control is decentralized because management must be able to respond on a local level.

How does globalization affect product development?

How does globalization affect product development?



The increase in technological innovation has shortened product life cycles. Technological advances are both creative and destructive. An innovation can make a product obsolete (out of date) overnight, but it can also make a host of new products possible. The product must now satisfy needs of consumers in a cost-effective manner → connection between R&D, marketing, and manufacturing.

- Location of R&D
The rate of new-product development seems to be greater in countries where more money is spent on basic and applied research and development. New technologies are discovered and then commercialized. If the underlying demand is strong and consumers are wealthy, potential markets for new products are constantly being created. Finally, with intense competition innovation is stimulated as the firms try to beat their competitors and reap potentially enormous first-mover advantages that result from successful innovation.

- Integrating R&D, marketing, and production
New-product development has a high failure rate and the reason could often be development of technology for which demand is limited, a failure to properly commercialize promising technology and the inability to manufacture a new product cost effectively.
Firms can reduce such mistakes by insisting on tight cross-functional coordination and integration among three core functions involved in the development of new products; R&D, marketing, and production. This can help a company ensure that:
1. Product development projects are driven by customer needs.
2. New products are designed for ease of manufacture.
3. Development costs are kept in check.
4. Time to market is minimized.

- Cross-functional teams
The objective is to take a product development project from the initial concept development to market introduction. The team must be lead by a project manager and should be composed of at least one member from each key function. Also, the team should physically be in one location if possible.

- Building global R&D capabilities
Establishment of a global network of R&D centers → fundamental research is undertaken at basic research centers around the globe, located in regions or cities where valuable scientific knowledge is being created and where there is a pool of skilled labor existing.

What is the importance of international market research?

What is the importance of international market research?



It gives the firm insight to data on the prospective country and potential market segments, forecasts customer demands within a specific country or world region, and data to make marketing mix decisions. How? By...


- Defining the research objectives
- Determining the data sources
- Assessing the costs and benefits of the research
- Collecting the data
- Analyzing and interpreting the research
- Reporting the research findings

How do you configure the marketing mix globally?

How do you configure the marketing mix globally?



A firm might vary aspects of its marketing mix from country to country. It should take into account local differences in culture, economic conditions, competitive conditions, product and technical standards, government regulations, etc. The cumulative effect of these factors makes it rare for firms to adopt same marketing mix worldwide. Frankly, it makes sense for firms to standardize aspects of the marketing mix and customize others, depending on conditions in various national marketplaces.

Why and how can a firm's pricing strategy vary among countries?

Why and how can a firm's pricing strategy vary among countries?


- Price discrimination
Exists when consumers in different countries are charged different prices for the same product or slightly different versions of it. In order for this to function, two conditions must be fulfilled:
→ Separate markets, to avoid arbitrage.
→ Different price elasticity of demand in different countries.

- Strategic pricing
Predatory pricing
The use of price as a competitive weapon to drive weaker competitors out of a national market. Once competition is eliminated, firm can raise prices and enjoy high profits. Firm must normally have a profitable position in another national market so it can subsidize the aggressive pricing.

Multipoint pricing strategy
Refers to the fact that a firm's pricing strategy in one market may have an impact on its rival's pricing strategy in another market. Aggressive pricing in one market may elicit a response from rivals in another market. Also, two firms in the same market can start price wars to try and gain market dominance.

Experience curve pricing
As a firm builds its accumulated production volume over time, unit costs fall due to experience effects. Aggressive pricing can build accumulated sales volume rapidly and thus move production down the experience curve. Further down the curve → cost advantages.
Firms pursuing an experience curve pricing strategy on an international scale will price low worldwide in an attempt to build global sales volume as rapidly as possible.

- Regulatory influences on prices
Antidumping regulations
Dumping occurs when a firm sells a product for a (fair) price that is less than the cost of producing it. Both predatory pricing and experience curve pricing can run afoul of anti-dumping regulations.

Competition policy
Most developed nations have regulations designed to promote competition and to restrict monopoly practices. These regulations can be used to limit the prices a firm can charge in a given country.

Why and how might advertising and promotional strategies vary among countries?

Why and how might advertising and promotional strategies vary among countries?


- Barriers to international communication
Cultural barriers
A firm needs to develop cross-cultural literacy to overcome the cultural differences that may affect the intake of commercials.

Source and country of origin effects
Source effects occur when potential consumers evaluate the message on the basis of status or image of the seller, meaning the firm. Source effects can be damaging for an international business when potential consumers in a target country have a bias against foreign firms. Firms can try to counter negative source effects by deemphasizing their foreign origins. A subset of source effects is country of origin effects (how much the place of manufacturing influences product evaluations).

Noise levels
The amount of other messages competing for a potential consumer's attention, which varies across countries. Highly developed countries such as the U.S have high noise levels, whereas developing countries normally have a lower noise level.

- Push vs Pull strategies
→ Push strategy emphasizes personal selling rather than mass media advertising in the promotional mix. Personal selling requires intensive use of sales force and is quite costly.
→ Pull strategy depends more on mass media advertising to communicate the marketing message to potential consumers.

Product type and consumer sophistication
Firms in consumer goods trying to sell to large segment of market generally favor the pull strategy as mass communications has cost advantages for such firms.
Firms selling industrial products/complex products favor the push strategy since direct selling allows firm to educate people potential consumers about the features of the product. This may not be necessary in advanced nations where complex products are abundant and have been for a long time, but more so in developing nations where consumers have less sophistication toward the product.

Channel length
The longer the distribution channel, the more intermediates there are. This can lead to inertia (inaction) in the channel which can make entry difficult. A solution can be for the firm to try and "pull" its product through the channel by mass advertising, creating consumer demands and intermediates then feel obligated to carry the product.

Media availability
Cable TV and the internet transformed the ability of firms to do targeted advertising. The pull strategy is limited in some countries, such as India, by media availability. In such circumstances, a push strategy is more attractive. Media can also be limited by law, such as selling tobacco and alcohol, or selling products with kids in the commercial.

The Push-Pull mix
Push strategy.
→ For industrial products or complex new products.
→ When distribution channels are short.
→ When few print or electronic media are available.
Pull strategy.
→ For consumer goods.
→ When distribution channels are long.
→ When sufficient print and electronic media are available to carry the marketing message.

- Global Advertising
Standardized global advertising has many benefits such as significant economic advantages.
Standardized advertising lowers the costs of value creation by spreading the fixed costs of developing the advertisements over many countries.
There is a concern that creative talent is scarce, so one large effort to develop a campaign will produce better results.
Many brands are already global and they want to project a single brand image to avoid confusion by local campaigns.
On the other hand can cultural differences create different perceptions of the message and therefore affect customer demand and sales. Media regulation can also massively inhibit certain types of commercials.

What channel should a firm use to reach its maximum of potential consumers?

What channel should a firm use to reach its maximum of potential consumers?



The optimal strategy is determined by the relative costs and benefits of each alternative, which varies from country to country, depending on the 4 factors mentioned earlier.

Longer channel → greater aggregate markup (percentage of total cost) → higher price which consumers will be charged for the final product.

The benefits may outweigh this drawback since the benefit for longer channels is that they cut selling costs when the retail sector is very fragmented and the ability to enter an exclusive channel is low.

Why and how does a firm's distribution strategy vary among countries?

Why and how does a firm's distribution strategy vary among countries?



- Differences between countries

Retail concentration

Concentrated system → few retailers supply most of the market.

This system is more common in developed countries due to the use of cars, shared households with higher income and ownerships of fridges and freezers.

Fragmented system → many retailers supply the market, none with major a market share.
In contrast, fragmented systems are often found in developing countries where most consumers go by foot and rely on the community stores.

Channel length

Short channel length → concentrated system
Cheaper since firms don't have as many retailers to make contact with.
Long channel length → fragmented system
More expensive as the amount of retailers to contact increases.

Channel exclusivity

Refers to how difficult in is for a foreign firm to access a market. The main reason for high channel exclusivity is because retailers prefer to promote and sell products of established firms with whom they often have a long history.

Channel quality

Refers to the expertise, competencies, and skills of established retailers in a nation and their ability to sell and support the products of international businesses. Lack of a high quality channel may impede market entry.

- Choice of distribution strategy

Why does it make sense to vary the attributes of a product from country to country?

Why does it make sense to vary the attributes of a product from country to country?




  • Cultural differences

Our culture is highly significant when it comes to our differences in tastes and preferences. These must be taken into consideration when making product attributes.


  • Economic development

High economic development → extra performance attributes.
Slow economic development → more basic attributes and focus on product reliability.


  • Product and technical standards

Differences in technical standards constrain the globalization of markets.

What role do service, replacement parts and standards play in competition in foreign marketing?

What role do service, replacement parts and standards play in competition in foreign marketing?



Service and replacement parts

Since competition has become so effective, not only must the product be designed properly, but also include good service, prompt deliveries and have the ability to furnish spare and replacement parts without delay. Willingness to provide installation and training can thus be critical to the decision-making. Many countries lack trained personnel, but still require the latest technology, which results in a high need for technical training. After-sales service - service available after the product has been sold, such as repairs.

The reputation of a manufacturer is closely followed by quick delivery in replacement parts as important factors in purchasing decisions. As it turns out, some products can sometimes be replaced with new parts with a value almost five times the initial purchasing cost, which indicates that the aftermarket is not to be forgotten.

Universal standards

A problem in international sales of industrial products arises from the lack of universal standards. Standards for manufacturing highly specialised equipment are lax or missing, as well as the standards for which measurement system to use. They may seem like minor problems, but evolve into something bigger when affected products are scheduled for export.

What is meant by "the adequacy of a product must be considered in relation to the general environment within which it will be operated rather than solely on the basis of technical efficiency"?

What is meant by "the adequacy of a product must be considered in relation to the general environment within which it will be operated rather than solely on the basis of technical efficiency"?



The perception of quality rests solely with the customer. Part of the customer's evaluation of a product is the level of technology reflected within it, together with products standards, support services, and the price relative to competitive products. A commonly misinterpreted concept of quality amongst industrial marketers is that good quality is equal to technically good quality, which is not true.

To exemplify, a product with a certain feature which stands out from its competitors might not result in good quality, since that feature is not always of importance to the customer. Best quality is best because the product adheres exactly to specified standards that have been determined by expected use of the product. Product quality, including dependability of suppliers and timely delivery, are some of the most important variables that influence managers' purchasing decisions.

What are the differences between consumer and industrial goods, and what are the implications for international marketing?

What are the differences between consumer and industrial goods, and what are the implications for international marketing?



B2B refers to the industrial marketing; marketing or inter organisational buying and selling. The largest difference to marketing for consumer goods lies in the source of information; in industrial markets, buyer are well-informed, highly organised and sophisticated in their purchasing behaviour. And industrial purchasing is influenced by multiple factors.

Most commonly, a buyer is not the end user, but continues to sell the product throughout the supply chain, until turned into a consumer good. Thus, the interaction between the organisations and a network of relationships is more important than finding a marketing mix.

Motives are different as well, since industrial buyers are seeking profit while final consumers seek satisfaction. Finally, the number of buyers and sellers is much smaller in the industrial market than the consumer market.

Together these factors; informed buyers, profit as an objective, and small number of buyers and sellers, set the foundation for specific buying patterns and demand characteristics, and the emphasis on relationship as a marketing tool.

What are the benefits of retailer owned brands?

What are the benefits of retailer owned brands?



1. Provide the retailer with higher margins than manufacturers' brands

2. They receive preferential shelf-space and strong in-store promotion

3. Provide quality products at low prices for consumers

What is the country-of-origin effect? What factors influence consumer perceptions?

What is the country-of-origin effect? What factors influence consumer perceptions?



It refers to the influence the country of manufacture can have on a consumer's positive or negative perception of a product.

1. Stereotypes about specific countries and product categories

2. Ethnocentrism

3.Manufacturing country's economy

4. Fads surrounding products

How does a firm benefit from the characteristics of a brand?

How does a firm benefit from the characteristics of a brand?



1. Helps to identify goods of a seller or group of sellers

2. Differentiate one's goods from those of competitors

3. Convey a firm's marketing strategy and positioning to the markets

What impact can a corporate brand have?

What impact can a corporate brand have?



1. Reduce cost

2. Give customers a sense of community

3. Provide a seal of approval

4. Create common ground

What is brand equity? Which components of a brand create competitive advantage?

What is brand equity? Which components of a brand create competitive advantage?



The incremental utility or value added to a product by its brand name. It is estimated by subtracting the utility of physical attributes of the product from the total utility of a brand. Brand equity thus increases cash flow to the business. This idea is based on that the brand of a firm is a valuable asset that is taken into account in a firm's balance sheet.

It is composed of brand awareness, brand loyalty, perceived quality, and the brand's associations.

What are the factors that influence brand portfolio strategy?

What are the factors that influence brand portfolio strategy?



A brand portfolio refers to when a company includes multiple brands in their brand portfolio. Most commonly, this is a strategy used to cater country or region specific needs and use different brands in different countries. The structure of these portfolios can be;

1. Product brand
About one brand, one product and one promise (i.e. the brand name is used for one single product only). Nowadays, there are few such brands - they have some sort of "original" product with a range extension. Eg. Magnum (ice cream), Pepsodent, Dove. However, you can still sometimes find pure product brands among washing powders and detergents, in various countries.

2. Line brand
Extension of a specific concept over several product categories (i.e. the same brand concept covers different types of products). Eg. ICA Asia includes a variety of products, from coconut milk to noodles.), SantaMaria also makes various line brands.

3. Range brand
Similar to line brand but holds a more long-term perspective of the extension strategy (one brand name is used for a group of products with the same type of function). Eg. Max Factor Face Finity (various make-up products for facial skin), Max Factor Lipfinity (various products for the lips), Marabou stands for a range of chocolate products. [This means it is easy for them to gain credibility in extending to more chocolate products (in the range), but also difficult to create a different line of products.]

4. Single brand name
Single promise over a range of products belonging to the same area of competence. Zoega (range of coffee blends), Lipton tea, Max Factor (make-up), L'Oréal (beauty products).

5. Umbrella brand
Overarching, well-known master brand supports own- product brands in its portfolio, and in different markets. (Sometimes it is used as a corporate brand as well, but it is not always the case.) Eg: Virgin, Google, Coca-Cola (Corp. & umbrella brands), P&G, Unilever (umbrella only).

6. Endorsing brand
Master brand only acts as a guarantor concerning a specific aspect. Eg. Fairtrade, ISO 9000, Kate Moss for Topshop, Erdem for H&M.

What is the process of brand-strategy development and how is it used in a high-value brand?

What is the process of brand-strategy development and how is it used in a high-value brand?



In order to establish a strong international brand, marketers must develop and implement a consistent and informed marketing strategy by the following steps.

1. Analyzing the competition

2. Identifying target customers

3. Decide on the positioning within the chosen market

4. Develop a consistent marketing communication strategy

5. Decide on global versus local content mix

6. Create a balance between brand elements

7. Establish an international brand equity measurement system.

What are the characteristics of a brand?

What are the characteristics of a brand?



1. Attributes
Such as safety.

2. Benefits
Feeling more secure with a product than another.

3. Image
Brand is in tune with the values of the consumer.

4. Personality
The personal attributes of the product, such as cool, relaxed, attractive, professional etc.

5. Consistency
Quality is always ensured when buying from a certain brand.

6. Differentiation
The offer is different to other offers.

7. Equity
The value provided to the firm and stakeholders.

What is the function of a brand?

What is the function of a brand?



The brands satisfy and benefit both buyers and sellers.

For buyers - to reduce

1. Search costs by helping them identify specific products

2. Perceived risk by providing an assured level of quality

3. Psychological risk by eliminating negative social consequences of using the wrong brand

For sellers - to facilitate

1. Repeat purchases

2. Introduction of new products

3. Promotional efforts and premium pricing

4. Communication of identical messages to target customers

What are the elements of a brand?

What are the elements of a brand?



1. Legal instrument
Mark of ownership with name, logo, and design as well as trademark.

2. Logo
Name, term, symbol, and design which emphasises product characteristics.

3. Company
Recognisable corporate name and image, and defines the corporate personality.

4. Risk reducer
Confidence that the expectations will be fulfilled.

5. Identity system
More than just a name and holistic structure that includes the brand's personality.

6. Image in consumers' minds
Consumer centred and the reality is the consumer's perception.

7. Value system
Consumer relevant values imbue the brand.

8. Personality
Psychological values that are communicated through PR and packaging.

9. Relationship
Consumers have an attitude towards the brand and the brand towards the consumers.

10. Adding value
Non-functional extras, value satisfier, aesthetics.

Is Coca-Cola a global brand? Has it been adapted and why?

Is Coca-Cola a global brand? Has it been adapted and why?



The success of The Coca-Cola Company revolves around five main factors; a unique and recognized brand, quality, marketing, global availability and ongoing innovation. Coca-Cola should be considered a global brand, since it is known worldwide by it's trademark, Coke or Coca-Cola, and can be found basically anywhere we travel.


The drink is the same in every country, although with minor adaptations to make use of the resources in the different areas and reap the cost benefits.

What is self reference criterion (SRC)?

What is self reference criterion (SRC)?



Refers to the ability to consider our own conditions, values and norms while evaluating others.

What are Hofstede's cultural dimensions?

What are Hofstede's cultural dimensions?



1. Masculinity vs femininity

2. Power distance

3. Uncertainty avoidance

4. Individualism vs collectivism

Is the global environment a global issue or a national one?

Is the global environment a global issue or a national one?



It is both. Countries have to take responsibility for their own actions, and this means that American companies should not allow harmful waste to be put in the ocean just because their factory happens to be in Bangladesh. At some point, each individual decision will affect everyone, globally.

Why are the 1990s called the "Decade of the Environment"?

Why are the 1990s called the "Decade of the Environment"?



Since the early 2000, environmental protection is not considered an optional extra, but an essential part of the complex process of doing business. Nowadays, we want to reduce pollution, find new ways to source our energy, and create a sustainable planet.

The Kyoto agreement is an agreement signed by Russia, the EU and a number of other countries, determining the decrease required om pollution over the coming years. Activist groups have come up, which are people or organisations acting to bring about social, political, economic or environmental change.

Do world trade routes bind the world together?

Do world trade routes bind the world together?



Massive trading routes have been established to create a trading business that can be easily facilitated between developed countries such as Japan, Europe and North America. These minimize distance, natural barriers, lack of resources, and the fundamental differences between people and economies.

An example of these trade routes is the triad trade between EU, North America and Canada, Japan and China. So in a sense, yes they do.

How do differences in people constitute bases for trade?

How do differences in people constitute bases for trade?



Understanding the culture and history of countries helps to create an understanding for the way companies and government conduct their business within its own country. History helps define a "mission", how it perceives its neighbors, and how it sees its place in the world. In other words, our history and the culture we grow up in explains our behavior and reasoning.

Explain why the basis of world trade can be simply stated as the result of equalizing an imbalance in the needs and wants of society on one hand and its supply of goods on the other.

Explain why the basis of world trade can be simply stated as the result of equalizing an imbalance in the needs and wants of society on one hand and its supply of goods on the other.



Trading goods between countries opens up the possibility for countries to specialize in what they are good at, without having to compromise on other products. Each country produces what they do best, and are able to profit the most from, while trading and import the goods that are costly for themselves to produce.

What are the marketing implications of rapidly growing vs stable population?

What are the marketing implications of rapidly growing vs stable population?



Due to the many more people being born and entering the labor market, the great mismatch between population growth and economic growth creates a problem in providing jobs for everyone.

Thus, countries with a rapidly growing population will find it harder to provide for its inhabitants, than a countries with a more stable population.

However, in developed countries where population has stopped growing or even is going backwards, the future will become costly due to all the old people that cannot work anymore, but still need taken care of.

How does the shift from rural to urban areas affect international marketing?

How does the shift from rural to urban areas affect international marketing?



A few decades ago, many still lived in the countryside but today, people are constantly moving into the cities, searching for jobs, seeking money and a good life. This is called urban growth. The disadvantages that arise from urbanization is great pressure on the sanitation systems, water supplies and other social services.

On the other hand, people who move to cities often have much higher incomes than farmers, so as urban populations increase, inhabitants will look for places to spend their money on durable goods, like homes and furniture, and discretionary purchases, like clothes and electronics. New businesses can often take advantage of this trend even better than established competitors if they are nimble enough to cater to the fluctuating tastes of these new classes of people.

What does it mean to examine the more complex effect on geography on general market characteristics, distribution systems and the state of the economy?

What does it mean to examine the more complex effect on geography on general market characteristics, distribution systems and the state of the economy?



The climate affects marketing decisions in many ways, not only product adaptation. Of course altitude, humidity and temperature makes for a larger product adaptation demand. Natural barriers create trading centers, often cities located closely to the ocean, making the distance less important than the actual barriers. Bad road conditions can prolong trips, as well as natural barriers such as mountains if there is no tunnel available.


Looking at the world today, rich countries are continuing on doing well, minimizing risks and overcoming barriers, while many emerging countries could do a lot better. Unfortunately, many of them are at the mercy of nature, and lack capital to overcome natural disasters such as cyclones and heavy rainfall.

Why study geography in international marketing?

Why study geography in international marketing?



Geography is the study of the earth's surface, climate, continents, countries, peoples, industries and resources. The physical character of a nation is possibly the main determinant of both the characteristics of a society and the means by which that society undertakes to supply its needs. Therefore, geography is of interest to a marketer, since it provides information regarding what kinds of products and services could become appreciated if brought into the market or adapted according to the country specifics.

What are the long-term prospects for industrialization of an underdeveloped country with high population growth and minimum resources?

What are the long-term prospects for industrialization of an underdeveloped country with high population growth and minimum resources?



Increasing population means a larger customer demand, but also increased pressure on available resources. Procreation is one of the most culturally sensitive controllable s, and especially in many of the developing countries.

This will have great impact on business and marketing in the future. Markets for infant products, school equipment and maternity have a decreasing demand, while due to the decrease in population in developed countries, the amount of elderly people who cannot work anymore will become costly to these countries. In conclusion, industrialization provides people with jobs, but more importantly it improves their living standards. However, jobs do not grow as quickly as the population, and this means there will be a lack of resources to provide for all these new human beings.

What are the economic and business implications of cultural change?

What are the economic and business implications of cultural change?


Three important implications for international business can be drawn from differences in social structure, religion, language, education, economic philosophy, and political philosophy.

  • Cross-Cultural Literacy

Companies must embrace the differences that occur when working globally, making efforts to appreciate and make use of them. This can be done by hiring local citizens to inform, educate managers from the home country in the new culture and be aware of ethnocentric behaviour(=belief in superiority of one's own ethnic group).


  • Cultural and competitive advantage

The value systems and norms of a country influence the cost of conducting business in that country. Social structure and religion can impact on how well cooperation between management and labor can vary, the general working culture, and how payment of interest is handled. Individualism fosters entrepreneurial activity and innovation, while collectivism motivates cooperation and hard work as an entity.

Although very important, cultural differences might still not be as influential as political, economic and legal differences when it comes to explaining economic growth.

How do differences in social culture influence values in business?

How do differences in social culture influence values in business?


Certain aspects can fluence values in business enormously.

  • Power distance

How society deals with inequality in physical and intellectual capabilities. High power distance is therefore found in countries that let gaps grow between rich and poor, and do not seem to believe all humans are equal.

  • Individualism vs collectivism

Whether colleagues are closely connected with tight relationships, creating a tight collective entity or if they do not have tight relationships, with separated individuals.

  • Uncertainty avoidance

The extent to which different cultures socialize their members into accepting ambiguous situations and tolerating uncertainty. In developed countries with good employment securities, the uncertainty avoidance is normally much higher than in developing countries.

  • Masculinity vs Femininity

The differences of roles between men and women. Masculine cultures have larger differences in roles, give better positions to men and pay them higher wages than women.

  • Long-term vs Short-term Orientation
Related to trust, if high trust in incorporated in a business arrangement, payments can be delayed with much less fuss than if done in a short-term orientated culture.

What are the business and economic implications of differences in culture?

What are the business and economic implications of differences in culture?



Cultural change is dynamic, meaning it is constantly changing. Economic advancement and globalization could therefore contribute to societal change → moving us towards a world with more equal cultural values, known as the Convergence hypothesis.
Collectivism → Individualism.
Masculinity → Femininity.
Short-term → Long-term.
Traditional values → Well-being values.

What are the forces that lead to differences in social culture?

What are the forces that lead to differences in social culture?



Social structure and religion are the main factors that influence social culture. Also languages and education.


  • Social structure

Emphasis on the individual → encourages entrepreneurial activity, but also a high mobility between companies which is not too good for them.

Emphasis on the group → encourages strong identification with the group, or firm, but can result in lack of innovation.

Social stratification/class systems → divides people into categories.

Social mobility → how much a person can move around between the classes or groups.


  • Religion

Islam, Christianity, Hinduism, Buddhism and Confucianism → emphasize different things, some capitalistic thoughts, some discourages entrepreneurial activity and others on the group spirit and relationship between people.


  • Languages
  • Education

What is meant by the culture of a society?

What is meant by the culture of a society?



Values, norms, folkways and mores shared by a group of people(the society). Together they constitute a design of living.

What is demand elasticity?

What is demand elasticity?



Refers to how demand for a product changes due to minor changes in the price. High elasticity means larger changes can occur without affecting the demand, whereas low elasticity means demand is very sensitive to changes in price.

Standardized/undifferentiated products are generally more sensitive to changes in price than differentiated products.

What factors influence international pricing?

What factors influence international pricing?



1. Pricing objective

2. Competition

3. Target customer

4. Pricing controls

4. Price escalation

Which out of the four types of countertrade is the most beneficial to the seller?

Which out of the four types of countertrade is the most beneficial to the seller?



The counter-purchase, as it provides the seller with more flexibility than the other types due to the time period, generally 6-12 months, to complete the second contract. During the time that markets are sought for the goods in the second contract, the seller has received full payment for the original sale. Further, the goods to be purchased in the second contract are generally of greater variety than those offered in a compensation deal.

Why is counter trade increasing?

Why is counter trade increasing?



There are a variety of reasons purchasers impose countertrade obligations on the seller.

1. The most important being a shortage of hard currencies. This is the most prevalent.

2. When a country produces a product in large quantities in which there is a low market demand, the country may offer products in counterpurchases as a means of getting rid of excess supply. Generally speaking, goods are offered for countertrade when there is a low or minimal market for the goods.

3. Another reason is because the country does not have an established international market in which to dispose of the goods. There may be a world market for the goods but the country does not have the ability or access to the market and thus may force products in countertrade.

Why do governments scrutinize transfer pricing arrangements so carefully?

Why do governments scrutinize transfer pricing arrangements so carefully?



Transfer pricing refers to when a company uses selective prices for internal transactions, and there are several reasons for governments to look over them carefully. Transfer pricing can be used to hide subsidiary profits and to escape foreign market taxes, by reaping the benefits of a lower tax rate in the country that the subsidiary resides.

What are the alternative objectives in setting transfer prices?

What are the alternative objectives in setting transfer prices?



1. Lowering duty costs → goods shipped into high-tariff countries at minimal transfer prices, making duty base and duty low.

2. Reducing income taxes (in high-tax countries) → overpricing goods transferred to units in these countries, eliminates profits and shifts them to low-tax countries. Helps make financial statements look good too.

3. Facilitates dividend repatriation → invisible income may be taken out in the form of high prices for products or components shipped to units in that country.

4. Showing the feasible amount of profit → profit is flexible depending on who the company wishes to please.

In what various ways does the government set prices? Why do they engage in such activities?

In what various ways does the government set prices? Why do they engage in such activities?



1. Establishing margins, set prices and ceilings

2. Restricting price changes, competing in the market, or granting subsidies

3. Acting as a purchasing monopsony
Monopsony = Buying-side of a selling-
side monopoly, a 'buyer's monopoly'

4. Enforcing price freezes
Price freezes = Price of a product cannot be increased

Government price setting is encountered in a number of ways when companies conduct business in foreign countries. In order to control prices, governments may establish margins, set prices and floors on ceilings, restrict price changes, compete in the market, grant subsidies or act as a purchasing monopsony or selling monopoly. The government may also influence prices by permitting, or even encouraging, business to collude in setting manipulative prices.

Price controls are normally exercised for political and social reasons such as to control inflation, protect consumers from unjustified price increases and stimulate equal distribution of wealth.

Why has dumping become such an issue in recent years?

Why has dumping become such an issue in recent years?



The growing importance of world trade to individual companies has combined with saturated domestic markets, overproduction and increased competition to encourage dumping in many product areas. Procedures are looking to the marginal revenue contribution which can be gained when products are sold above direct cost into markets not normally sold.

In recent years the number of dumping complaints in the United States has exploded and interest in antidumping enforcement and legislation has grown apace.

How can a marketer adjust prices to accommodate exchange-rate fluctuations?

How can a marketer adjust prices to accommodate exchange-rate fluctuations?



Exchange rate fluctuations refers to how all major currencies nowadays are floating freely relative to one another, and how no one is quite sure of the value of any currency in the future. If exchange rates are not carefully considered in long-term contracts, companies find themselves unwittingly giving 15-20 per cent discounts. Hedging means insuring against a negative currency rate, and is becoming more common as a means of ensuring no discounts are given unwittingly.

Do value-added taxes discriminate against imported goods?

Do value-added taxes discriminate against imported goods?



A value-added tax (VAT), known in some countries as a goods and services tax (GST), is a type of general consumption tax that is collected incrementally, based on the increase in value of a product or service at each stage of production or distribution. VAT is usually implemented as a destination-based tax, where the tax rate is based on the location of the customer.

Why are companies generally not "allowed" to perform price fixing, but governments are?

Why are companies generally not "allowed" to perform price fixing, but governments are?



Price fixing relates to attempts to establish/fix prices for an entire market. The end goal of all administered pricing activities is to reduce the impact of price competition or eliminate it. It is not considered acceptable if done by corporations, but if the government steps in, its for the "greater good".

How can the problem of price escalation be counteracted?

How can the problem of price escalation be counteracted?



Lower the cost of goods → results in a lower cost throughout the chain, and a lower final price.

Lower the tariffs → reclassifying products to receive lower tariff costs

Lower the distribution costs → fewer middlemen results in less taxes and middlemen markup.

Use foreign-trade zones → lowers costs in general in terms of shipping, holding and freight costs etc.

What is transfer pricing?

What is transfer pricing?



When a company uses selective prices for internal transactions, for example between two subsidiaries.

What is dumping?

What is dumping?



An export practice, generally prohibited by laws and subject to penalties and fines, defined by some as the selling of products in foreign markets below the cost of production and by others as the selling of products at blow the prices of the same goods in the home market.

What is price escalation?

What is price escalation?



The pricing disparity in which goods are priced higher in a foreign market than in the home market (caused by added costs in exporting).

What is skimming?

What is skimming?



A method of pricing, generally used for foreign markets, in which a company seeks to reach a segment of the market that is relatively price insensitive and thus willing to pay a premium price for the value received.

What is parallel imports?

What is parallel imports?



When products intended to be sold in one market, exclusively at a particular low price (often a government controlled low price), are sold in a second market (usually illegally) where market prices are higher.

What are the causes of price escalation? Do they differ for exports and goods produced and sold in a foreign country?

What are the causes of price escalation? Do they differ for exports and goods produced and sold in a foreign country?



Causes for price escalation are incurred costs from the following;

Taxes, tariffs, and administrative costs
Inflation

Exchange variation → Variation in the exchange rate of two currencies.

Basically, if a company is experiencing high inflation in a country where they are selling their products, it may sometimes be even better to retain its inventory instead of selling at below its replacement costs. Ways of controlling inflation can be done by charging for extra services, inflate costs in transfer pricing, break up products into components and price each part separately.

Exchange-rate fluctuations hedging → insuring against a negative currency rate

Varying currency values

Middlemen withdrawals (from longer distribution channels)

Transportation and shipping

Why is it so difficult to control consumer prices when selling overseas?

Why is it so difficult to control consumer prices when selling overseas?



There are many variables which must be considered when attempting to control consumer prices overseas. Among these are: tariffs on imports, "dumping" tariffs, sales taxes, distributive channel costs, added middlemen costs, and shipping costs. It is very difficult to control consumer prices when selling overseas.

Price escalation is one of the main reasons, as prices escalate differently. Some profiteering is also found in some countries, thus upsetting any consumer price control. Dumping, being defined differently, is treated differently under various laws making for more varied prices. Firms operating overseas have less ways to protect themselves from price variations and fluctuating exchange rates also tend to increase price fluctuations. In addition, many retailers overseas don't like price competition and avoid it if possible by raising or lowering their prices.

What are the causes and solutions for parallel imports and their effect on price?

What are the causes and solutions for parallel imports and their effect on price?



Parallel markets occur when products are imported into a country without the consent of the brand owner. They result from ineffective management of prices and lack of control, and come up when importers buy products from distributors in one country and sell them in another to distributors who are not part of the manufacturer's regular distribution system. The possibility of parallel markets occurs whenever price differences are greater than the cost of transportation between two markets. Solution to parallel markets is to keep tight and effective controls over its management.

What influences the market resistance towards a new product?

What influences the market resistance towards a new product?



1. The relative advantage over the old product

2. Compatibility with acceptable norms and values

3. Complexity, trialability, and observability

What are the three major components of a product?

What are the three major components of a product?



1. Its core
- Product platform
- Design features
- Functional features

2. The packaging component
- Trade mark
- Brand name
- Price
- Quality
- Package
- Styling

3. The support services component
- Repair and maintenance
- Installation
- Instructions
- Other related services
- Deliveries
- Warranty
- Spare parts

The importance of each component, as well as the perceived component attributes are functions of culture. What may be desirable in one culture may be unimportant in another. A product is, in a large part, a cultural phenomenon; that is, culture determines the individual's perception of what a product is and what satisfaction that product provides.

Therefore, in developing products for international markets, adaptation of that bundle of utilities or satisfaction received may be necessary to bring the product in line with the culture's needs. Such adaptation may require changes of any one or all of the product components as defined above.

How are products adapted physically and culturally in foreign markets?

How are products adapted physically and culturally in foreign markets?



Products can be adapted to a new culture in a variety of ways ranging from simple package changes to total redesign in the physical product. Some need for change becomes obvious with relatively little analysis.

For example, a cursory analysis of a country will uncover the need to require electrical goods if it uses a different voltage system, or to indicate product simplification when the local level of technologies is not high, or the need for a color change if the present color violates local taboos. These changes can be spotted by looking at product usage patterns, the economy etc.

What are the different promotional/product strategies available to an international marketer?

What are the different promotional/product strategies available to an international marketer?



1. Domestic-market-extension orientation
Selling the same product that is sold in thehome country market internationally. Eg. cleaners and washing powders, Big Mac, Coca-Cola

2. Multidomestic-market orientation
Developing different products to fit the uniqueness of each country market. The most common strategy

3. Global orientation
Seeking commonalties in needs among sets of country markets and responding with a global product, eg. iPhone, Louis Vuitton, Chanel.

An important issue in choosing which alternative to use is whether or not a company is starting from scratch (i.e., no existing products to market abroad), or whether it has products already established in various country markets. For a company starting fresh, the prudent alternative is to develop a global product. If the company has several products that have evolved over time in various foreign markets, then the task is one of repositioning the existing products into a global product.

How can different stages of the life cycle of a product influence the standardization/adaptation decision?

How can different stages of the life cycle of a product influence the standardization/adaptation decision?


Introduction.
This stage is characterized by a low growth rate of sales as the product is newly launched and consumers may not know much about it. Traditionally, a company usually incurs losses rather than profits during this phase. Especially if the product is new on the market, users may not be aware of its true potential, necessitating widespread information and advertising campaigns through various media.
Product: Offer a basic product
Price: Use cost-plus
Place: Build selective distribution
Advertising: Build product awareness among early adopters and dealers
Promotion: Use heavy sales promotion to entice trial

Growth.
The growth stage is the period during which the product eventually and increasingly gains acceptance among consumers, the industry, and the wider general public. During this stage, the product or the innovation becomes accepted in the market, and as a result sales and revenues start to increase. Profits begin to be generated, although the break even point is likely to remain unbreached for a significant time-even until the next stage, depending on the cost and revenue structures.
Product: Offer product extensions, service, warranty
Price: Price to penetrate market
Place: Build intensive distribution
Advertising: Build awareness and interest in the mass market
Promotion: Reduce to take advantage of heavy consumer demand

Maturity.
During this stage, sales growth has started to slow down, and the product has already reached widespread acceptance in the market, in relative terms. Ultimately, during this stage, sales will peak. The company will want to prolong this phase so as to avoid decline, and this desire leads to new innovation and features in order to continue to compete with the competition which, by now, has become very established, advanced and fierce. Competitors ' products will begin to cut deeply into the company's market position and market share. However, despite this, sales continue to grow in the early part of the maturity phase. But, these sales will peak and ultimately decline, as the graph shows.
Product: Diversify brands
and models
Price: Price to match or beat competitors
Place: Build more intensive distribution
Advertising: Stress brand differences and benefits
Promotion: Increase to encourage brand switching

Decline.
Profitability will fall, eventually to the point where it is no longer profitable to produce, and production will stop. As a number of companies start to dominate the market, it becomes increasingly difficult for the company in question to maintain its level of sales. Consumer tastes also change, as do new technologies which may make the product become ultimately obsolete (as in the case of CDs and DVDs, and now Blu-Ray).
Product: Phase out weak items
Price: Cut price
Place: Go selective: phase out unprofitable outlets
Advertising: Reduce to
level needed to retain hardcore loyals
Promotion: Reduce to minimal level

What is the difference between a product and a brand?

What is the difference between a product and a brand?



Brand and product are two different terms, which are commonly encountered in marketing. These two differ in the sense that a product is created by the company while a brand is built by the people using them i.e. customers. Moreover, the former can be easily duplicated, whereas a the latter is unique, and it cannot be copied. A product passes through a life cycle, but a brand is timeless.

What is the issue of global vs adapted products for the international marketer?

What is the issue of global vs adapted products for the international marketer?



A recurring debate exists relative to product planning and focuses on the question of standardized products marketed worldwide versus differentiated products adapted or even redesigned for each culturally unique market. Those with a strong production and unit cost orientation advocate standardization and others, perhaps more culturally sensitive, propose the policy of a different product for each market.

The issue cannot be resolved with a simple either/or decision. Cost revenue analyses need to be done and decisions made in the hard, cold lights of profitability. There is no question that significant cost savings can be realized from having standardized products, packages, brand names, and promotional messages but this makes sense only if there is adequate demand for the standardized products: costs must be balanced with demand. On the other hand, if the cost of an individualized product when evaluated against price/demand characteristics within a market exceeds potential profit, then it is ridiculous not to consider other alternatives including not marketing the product at all.


To differentiate for the sake of differentiation is no solution, and realistic business practice requires a company to strive for uniformity in its marketing mix whenever and wherever possible. Economies of production, better planning, more effective control, and better use of creative managerial personnel are all advantages of standardization.

What are the factors influencing marketing via the internet?

What are the factors influencing marketing via the internet?



Culture

The website and the product must be culturally neutral or adapted to fit the uniqueness of a market.

Adaptation

Ideally, a website should be translated into the languages of the target markets.

Local contact

If fully committed to foreign markets, a company should create virtual offices abroad by buying server space and create mirror sites to enable voicemail and email contact specifically for the key markets.

Payment

Customers should be able to use a credit card number, an email or purchase by phone.

Delivery

Use different kinds of shipping companies such as Federal Express, UPS etc. Or the cheaper alternative, going for surface postal delivery of small parcels.

Promotion

In order to have visitors on the website, there needs to be marketing and advertising done that leads consumer to the online shop. Thus, search engine registrations, press releases, local newsgroups and forums, mutual links and banner advertising can help attract more visitors.

What are the six influencing factors in the choice of channel?

What are the six influencing factors in the choice of channel?


Cost

The costs arising from a) capital or investment of developing the channel and b) the continuing cost of maintaining it. The marketing cost is the cost of sales revenue less the production cost.

Capital Requirement

Maximum investment usually required when a firm establishes its own distribution channel, and less investment the more it hands over the work to middlemen

Control

More control if the firm has its own distribution channel, less if it hands activities out to middlemen.

Coverage

Market coverage in order to → gain the optimum volume of sales obtainable in each market, to secure a reasonable market share and to attain satisfactory market penetration.

Character

The chosen distribution system must fit the character of the company and the markets in which it is doing business. These relate to bulk of the product, complexity of sale, sales service required and value of the product. Also, patterns change.

Continuity

Most middlemen have little loyalty to their vendors, handling brands in good times when the line is making money but quickly reject them when they don't. Thus, channels of distribution often pose longevity problems.

What is the key variable that affects the marketer's choice of distribution channels?

What is the key variable that affects the marketer's choice of distribution channels?



The four main variables which affect the marketer's choice of distribution channels are;

1. The availability of middlemen

2. The cost of their services

3. The functions performed (and the effectiveness with which each is performed)

4. The extent of control which the manufacturers can exert over the middlemen's activities

How is distribution-channel structure affected by increasing emphasis on the government as a customer and by the existence of state trading agencies?

How is distribution-channel structure affected by increasing emphasis on the government as a customer and by the existence of state trading agencies?



Marketers must deal with governments in every country of the world. Products, services and commodities for the government's own use are always procured through government purchasing offices at federal, regional and local levels. As more and more social services are undertaken by governments, the level of government purchasing activity escalates.

In what circumstances are trading companies likely to be used?

In what circumstances are trading companies likely to be used?



Trading companies accumulate transport and distribute goods from many countries. Large, established trading companies are generally located in developed countries, and they sell manufactured goods to developing countries, and buy raw materials and unprocessed goods.

In what circumstances is the use of an EMC logical?

In what circumstances is the use of an EMC logical?



When a firm has a relatively small international volume, or is unwilling to involve their own personnel in the international function.

How and why are distribution channels affected when the stage of development of an economy improves?

How and why are distribution channels affected when the stage of development of an economy improves?



As an economy advances, the distribution system begins to take the form of distribution in the U.S. The apparent reason for this change in structure is due to the decentralization of the total marketing function. As an economy becomes more sophisticated it places increasingly complicated and sophisticated demands upon the marketing function.


This results in modification of the existing system to be able to meet the increased demand placed upon it by the emerging economy. Consumer segments become much larger and diversified and each in turn places new demands on the distribution system which causes modification in order to administer to the requirements of that segment.

How does physical distribution relate to channel policy and how do they affect one another?

How does physical distribution relate to channel policy and how do they affect one another?



Selling directly to the consumer through the mail, by telephone or door-to-door is becoming the distribution-marketing approach of choice in markets with insufficient and/or underdeveloped distribution systems.

Physical distribution, or Place, must integrate with the other 'P's in the marketing mix. For example, the design of product packaging must fit onto a pallet, into a truck and onto a shelf; prices are often determined by distribution channels; and the image of the channel must fit in with the supplier's required 'positioning'.

Distribution channels are important because they affect sales, since if it's not available it can't be sold. Most customers won't wait. Distribution also affects profits and competitiveness since it can contribute up to 50 percent of the final selling price of some goods.

This affects cost competitiveness as well as profits since margins are squeezed by distribution costs. Delivery is seen as part of the product influencing customer satisfaction. Distribution and its associated customer service play a big part in relationship marketing.

Decisions about physical distribution are key strategic decisions. They are not short term. Increasingly it involves strategic alliances and partnerships which are founded on trust and mutual benefits. We are seeing the birth of strategic distribution alliances. You can see Southwestern Bell in the Hall Of Fame explain how marketing marriages provide new ways of getting products and services in front of customers.

Why is the EMC sometimes called an independent export department?

Why is the EMC sometimes called an independent export department?



An EMC is an export management company which is an important middleman for firms with relatively small international volume or those unwilling to involve their own personnel in the international function.

It is considered an independent export department since it works under the names of the manufacturers and functions as a low-cost, independent marketing department with direct responsibility of the parent firm. The working relationship is so close that customers are often unaware that they are not dealing directly with the export department of the company.

In what ways and to what extent do the functions of domestic middlemen differ from those of their foreign competitors?

In what ways and to what extent do the functions of domestic middlemen differ from those of their foreign competitors?



1. Domestic agent usually takes possession of the goods, while foreign agents do not

2. Domestic agent has authority to set prices, foreign agent does not

3. Domestic agent does some promotion and selling

4. Domestic agent occasionally extends credits

The functions of the domestic and foreign middlemen are quite similar in many areas, but there are certain differences. First, the domestic agent usually takes possession of the goods, whereas the foreign agent does not. In the area of setting prices, the domestic agent has the authority to do so, while his foreign counterpart does not.

Both types of domestic middlemen arrange for the shipping of goods, but the foreign middlemen do not. Two other differences exist between foreign and domestic agents. The domestic agent does some promotion and selling, and occasionally extends credit. On the other hand, foreign agents usually do not participate in these activities.

How does the globalisation of markets, especially in the EU, affect retail distribution?

How does the globalisation of markets, especially in the EU, affect retail distribution?



There are some important trends in distribution systems that will lead to their eventual globalization. That is, there is greater commonalty than disparity among middlemen in different countries. U.S. based Southland Corporation's 7-Eleven Stores are replacing many of the traditional "Mom and Pop" stores that have dominated a significant part of Japan's retail food distribution. In Spain, 7-Eleven and Campsa, the Spanish gasoline monopoly, opened 200 7-Eleven minimarkets at Campsa service stations.

Hypermarkets, a retailing innovation developed in France, have expanded beyond French borders to other European countries and to the United States. Discount, home repair, self-service, and supermarkets are all mass merchandising concepts gradually spreading all over the world. In anticipation of Europe 1992, national and international retailing networks are developing throughout the world.


European integration, global brands, globalized media communications, consumers that expect rational and predictable product assortments, and global companies anxious for their products to be distributed in the most efficient manner are factors driving a growing number of traditional distribution channel members to greater efficiencies and competitiveness. Many are developing into transnational, if not global, operations. Global products require integrated, efficient distribution systems to achieve maximum effectiveness.

What are the distinguishing features of the European distribution system?

What are the distinguishing features of the European distribution system?



The European distribution system used to suffer from regulations and administrative routes that prevented transportation from running as smoothly and cheaply as it could have otherwise. Nowadays, only one piece of paper is required to transport goods throughout all of the EU.

The result of this was that most companies started working with centralised warehouses and distribution centres. In addition, just-in-time inventory has been implemented to reduce costs by becoming more efficient in production and storage.

A result of distribution becoming easier, is that concentration of production increases.

How can organized labor influence strategic choices in international business?

How can organized labor influence strategic choices in international business?



A firm's ability to integrate and consolidate its global operations to realize experience curve and location economies can be limited by organized labor, thus constraining the pursuit of a transnational or global standardization strategy.
Concerns of organized labor

Labor unions generally try to get better pay, greater job security, and better working conditions for their members through collective bargaining with management. Can refuse to go to work if they don't get their way.

Another concern of organized labor is that an international business will keep highly-skilled tasks in its home country and farm out only those low-skilled tasks to foreign lands. The Bargaining power of organized labor is reduced.

When an international business attempts to import Employment Practices in contractual agreements from its home country, these practices are alien to the host country, organized labor fears the change will reduce its influence and power.

Strategy of organized labor

Organized labor has responded to the increased bargaining power of multinational corporations by taking three actions:
1. Trying to establish international labor organizations.
2. Lobbying for national legislation to restrict multinationals..
3. Trying to achieve international regulations on multinationals through such organizations as the US.
These efforts have not proven any success.

Approaches to labor relations

The main differences in approaches between international businesses is the degree to which labor relations activities are centralized or decentralized. There is now a trend towards more centralized activities, although historically they have always been decentralized. Firms are beginning to understand that much of the competitive advantage can be found in the organization of a plant.

How and why can performance appraisal systems vary across nations?

How and why can performance appraisal systems vary across nations?



Performance appraisal systems are used to evaluate the performance of managers against criterias that the firm believes to be important for the implementation of strategy and to maintain competitive advantage. It is an important part of a firm's control system, which is directly related to the organizational architecture.


Most commonly, two groups evaluate expatriate managers; host-country managers and home-country managers, who both are subject to bias. Host-country managers are often biased by their cultural frame of reference and expectations, while home-country managers rely much on hard data since they lack knowledge of what is going on in foreign operations.


Several things can reduce bias in the appraisal process, such as promoting that more weight should be given to an on-site manager's appraisal than an off-site one. The on-site is more likely to evaluate the "soft" variables (relationship with workers, culture,etc.) ["hard" = numbers, profits, computer based]. Cultural bias may be eliminated if manager and on-site manager has same nationality.


How and why can compensation systems vary across nations?

Compensation should be adjusted to reflect national differences in economic circumstances and compensation practices. So how should a firm pay its expatriate managers?

Should the pay be equalized on a global basis or paid according to prevailing standards in each country?

Many firms use a global standard today. The balance sheet approach equalizes purchasing power across countries so employees can enjoy same living standard in their foreign posting as they did at home. The components of the typical expatriate compensation package are a base salary, foreign service premium, allowances, taxation and benefits.

How can management development and training programs increase the value of global human capital?

How can management development and training programs increase the value of global human capital?



These two processes involve educating employees to give them new skills and competencies that are required for certain positions in foreign positions. Once the employees are abroad, they improve their cross-cultural literacy while simultaneously attaining new skills from the host-country. Finally, moving employees around creates a strong informal network for sharing information and knowledge within the firm. All of these things help a firm achieve its strategic goals, thus increase the value and profitability of the firm.

Why do managers fail to thrive in foreign postings?

Why do managers fail to thrive in foreign postings?



Expatriate failure is the premature return of an expatriate manager to his or her home country. The reasons for this happening are multiple, but often related to the manager's or managers partner's inability to adjust in the foreign country.


Especially the partner may find it difficult to settle in a new environment if regulations prohibit them from working and therefore find it harder to make new friends.


Critical features of an individual who is to settle down in a new environment is strong self-esteem and confidence. He or she should be able to orientate amongst new people and have a willingness to communicate perhaps even in the host country language. Furthermore, the perceptual ability is a critical feature; whether an individual can empathize, be nonjudgmental and non evaluative in interpreting the behaviour of host-country nationals.

In conclusion, a global mindset is the ultimate attribute of a global manager.

What are the pros and cons of different approaches to staffing policy in international business?

What are the pros and cons of different approaches to staffing policy in international business?


Ethnocentric approach

Key management positions are filled by employees of same nationality as the firm. Why?

→ They may believe the host country lacks qualified individuals to fill senior management positions.
→ The best way to maintain a unified corporate culture
→ If the firm is trying to create value by transferring core competencies to a foreign operation, it may believe that the best way to do it is to transfer parent-country nationals who have knowledge of the competence to the foreign operation.


The ethnocentric approach could limit advancement opportunities for host-country nationals due to resentment resulting in lower productivity. It can also lead to cultural myopia (=the lack of interest in learning/seeing the good in other cultures)

Polycentric approach

Requires host-country nationals to be recruited to manage subsidiaries while key positions at corporate HQs have home-country nationals filling positions.

The firm is less likely to suffer from cultural myopia with this approach and it is also less expensive to implement.

On the other hand, host-country nationals have limited ability to gain experience outside their own country and cannot progress beyond senior positions.

Geocentric approach

When the firm seeks the best people for key positions throughout the organization, regardless of nationality, which is the most common approach. It makes the best use out of its human resources and helps the firm build a cadre of international executives who feel at home working in different cultures.

What is the strategic role of human resource management in international business?

What is the strategic role of human resource management in international business?



People are the center of a firm's organizational architecture, and for a firm to outperform its rivals in the global marketplace, the right people must sit on the right positions. The human resource management function has critical impact on the people of a firm through the use of staffing, training, compensation, and performance appraisal activities.

HRM can be a critical source of high productivity and competitive advantage in global economy. It also has a critical role to play in implementing a firm strategy.

In what ways can data be collected by companies?

In what ways can data be collected by companies?



1. Primary data
Data that has been collected for the research at hand

2. Secondary data
Information collected by somebody else, to be used for one's purpose

3. Database
Bank/storage of information on a particular issue

When is qualitative research more effective than quantitative?

When is qualitative research more effective than quantitative?



Qualitative research is done open-ended and in-depth, with the purpose of seeking unstructured responses that expresses the respondent's thoughts and feelings.

Quantitative research is done through structured questioning, and with the purpose of producing answers that can easily be converted into numerical data.

How is decentring used to get an accurate translation of a questionnaire?

How is decentring used to get an accurate translation of a questionnaire?



Decentring is a successive iteration process of translation and retranslation of a questionnaire, each time by a different translator. This way, if there are any differences, the second iteration is modified, and then the process is repeated.

What problems related to language and comprehension can occur when collecting primary data? How can they be overcome?

What problems related to language and comprehension can occur when collecting primary data? How can they be overcome?



When collecting primary data there are always difficulties related to differences in idioms and how to overcome these when translating.

Literacy is another problem, how do you gather data when the respondent cannot read or write.

Differences in dialects and multiple spoken language within the same country can make surveys completely unuseful.

What problems can occur when gathering secondary data in foreign markets?

What problems can occur when gathering secondary data in foreign markets?



Secondary data is information that somebody else has collected, but that we can use for our own research. The problems with using something that has not been collected by ourselves is the lack of knowledge.

Reliability - How reliable is the data?

Comparability and currency - Can it be used to compare and what is the currency?

Validity - How valid is the data?

Why is the formulation of the research problem difficult in foreign market research?

Why is the formulation of the research problem difficult in foreign market research?



At this stage, the challenge is to convert a series of business problems into tightly drawn and achievable research objectives. This is difficult due to the many different aspects that need to be considered. The unfamiliar environment plays a big role.

What are the stages of the research process and how are these affected by problems encountered due to the international dimension?

What are the stages of the research process and how are these affected by problems encountered due to the international dimension?



The marketing research is always a compromise dictated by limits of time, cost and the present state of the art. The goal however, should always be to provide the most accurate and reliable information within existing constraints.

1. Define the research problem and establish research objectives
Includes ensuring comparability, determine the scope and check the influence of culture.

2. Develop a research plan; how are you going to do the research
Identify comparability differences, select methodology with minimum comparability problems, and check practical issues such as budget, time etc.

3. Gather the relevant data from secondary and/or primary sources
Attach weight to eliminate cultural differences, check reliability of data and check understanding of scales of comparability.

4. Analyze and interpret the collected data
Watch for comparability issues, ensure that unexpected findings are not due to local biases. Adjust interpretation level to different
countries/cultures/markets.

5. Draw findings and present the results
Watch for language and terminology, avoid culturally offensive conclusions and check implications for different markets.